Privacy Policy

Last updated: 13 May 2026

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.rachaelhall.me, contact us, book a call, purchase a product or service, join a course or programme, or otherwise interact with us.

This website is operated by Dimensional Wealth Group Limited, a company registered in England and Wales under company number 15741886. Our registered office is Kensington House, Bishop Auckland, DL14 6HX. Telephone: 01388 605785.

Rachael Hall Wealth is a trading style of Dimensional Wealth Group Limited. References in this Privacy Policy to “Rachael Hall Wealth”, “we”, “us” or “our” mean Dimensional Wealth Group Limited.

For the purposes of UK data protection law, Dimensional Wealth Group Limited is the data controller for personal information collected through this website.

1. What personal information we collect

We may collect and process the following types of personal information:

  • your name;

  • email address;

  • telephone number;

  • postal address, where needed;

  • billing and payment information;

  • booking or appointment details;

  • course, programme or membership details;

  • messages, enquiries or form submissions you send to us;

  • information you provide during discovery calls, coaching sessions, workshops or programmes;

  • testimonials, feedback or survey responses;

  • website usage information, such as pages visited, browser type, device type and approximate location;

  • marketing preferences;

  • any other information you choose to provide to us.

We ask that you do not send highly sensitive personal information through website forms unless it is necessary.

2. How we collect your information

We may collect personal information when you:

  • visit this website;

  • complete a contact form;

  • book a call or appointment;

  • subscribe to emails or updates;

  • download a resource;

  • buy a course, workshop, membership, digital product or service;

  • create an account or access a portal;

  • complete a questionnaire, survey or assessment;

  • send us an email or message;

  • interact with us on social media;

  • provide a testimonial or feedback.

Some information may also be collected automatically through cookies and similar technologies. Please see our Cookies Policy for more information.

3. How we use your personal information

We may use your personal information to:

  • respond to enquiries;

  • provide information you have requested;

  • manage bookings, calls, workshops or appointments;

  • deliver courses, coaching, memberships, downloads or digital products;

  • process payments and invoices;

  • administer client, student or member accounts;

  • send service-related communications;

  • send marketing emails where you have opted in or where we are otherwise permitted to do so;

  • improve the website, content, products and services;

  • manage testimonials, feedback and reviews;

  • keep appropriate business and financial records;

  • comply with legal, tax, accounting and regulatory obligations;

  • protect our website, business, rights and users.

We will only use your personal information where we have a lawful basis to do so.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. The ICO explains that at least one lawful basis is needed whenever an organisation handles personal information.

Depending on the situation, we may rely on one or more of the following lawful bases:

Contract

We may use your information where it is necessary to provide a product or service you have requested or purchased, such as a course, coaching session, workshop, membership or digital product.

Consent

We may rely on your consent where you have clearly agreed to something, such as receiving certain marketing emails or allowing certain non-essential cookies.

You can withdraw consent at any time.

Legitimate interests

We may use your information where we have a legitimate business interest and your rights do not override that interest. This may include responding to enquiries, improving our services, managing our business, keeping records, protecting our website, and communicating with existing customers about relevant services.

Legal obligation

We may use your information where necessary to comply with legal, tax, accounting or other obligations.

5. Special category data

Special category data is more sensitive personal information, such as information about health, ethnicity, religion, political opinions, trade union membership, sex life or sexual orientation.

We do not intentionally collect special category data through this website unless you choose to provide it, for example when completing a form, sending a message, taking part in coaching, or providing information relevant to your circumstances.

Where we process special category data, we will only do so where we have a lawful basis under UK GDPR and, where required, an additional condition for processing special category data. The ICO explains that special category data requires extra protection and usually requires both an Article 6 lawful basis and an Article 9 condition.

Please avoid sending sensitive information through website forms unless it is necessary.

6. Marketing communications

We may send you marketing emails if you have opted in to receive them or where we are otherwise permitted to contact you.

Marketing emails may include updates, articles, resources, event invitations, course information, offers or other content we believe may be relevant to you.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

7. Who we share your information with

We may share personal information with trusted third-party service providers who help us operate our website and business.

These may include:

  • website hosting providers;

  • email marketing platforms;

  • booking and calendar systems;

  • payment processors;

  • course or membership platforms;

  • customer relationship management systems;

  • analytics providers;

  • IT, security and technical support providers;

  • accountants, bookkeepers or professional advisers;

  • legal, regulatory, tax or public authorities where required.

We only share information where necessary and appropriate.

Some third-party providers may process your data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place.

8. Payments

If you purchase a product or service through this website, payment may be processed by a third-party payment provider.

We do not usually store full card details ourselves. Payment providers process payment information according to their own security and privacy standards.

You should review the privacy policy of the relevant payment provider before making a payment.

9. How long we keep your information

We will only keep your personal information for as long as necessary for the purpose for which it was collected.

Retention periods may depend on:

  • the type of information;

  • the reason it was collected;

  • whether you are a customer, client, student, member or subscriber;

  • legal, tax, accounting or reporting requirements;

  • whether we need the information to resolve a query, complaint or dispute.

As a general guide:

  • enquiry emails and contact form submissions may be kept for up to 24 months;

  • customer and transaction records may be kept for up to 6 years for tax and accounting purposes;

  • course, coaching or membership records may be kept for as long as needed to provide access, support and business records;

  • marketing data is kept until you unsubscribe or ask us to delete it, unless we have another lawful reason to retain it;

  • testimonials may be kept until you withdraw permission or we decide to remove them.

We may keep anonymised information for longer where it no longer identifies you.

10. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system or online platform can be guaranteed to be completely secure.

Please take care when sending personal or sensitive information online.

11. Your rights

Under UK data protection law, you may have the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information;

  • ask us to restrict how we use your information;

  • object to certain types of processing;

  • ask for your information to be transferred to another provider;

  • withdraw consent where we rely on consent;

  • complain to the Information Commissioner’s Office.

Your rights may depend on the circumstances and the lawful basis we are relying on.

To exercise your rights, please contact us using the details below.

12. Cookies and analytics

This website may use cookies and similar technologies to make the site work properly, understand how visitors use it, improve the user experience, and support marketing activity where enabled.

For more information, please read our Cookies Policy.

13. Links to other websites

This website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should read the privacy policies of any third-party websites you visit.

14. Children’s privacy

This website is not intended for children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the “Last updated” date at the top of this page.

You should check this page occasionally to make sure you are happy with any changes.

16. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Dimensional Wealth Group Limited
Trading as Rachael Hall Wealth
Registered office: Kensington House, Bishop Auckland, DL14 6HX
Telephone: 01388 605785
Email: hello@rachaelhall.me

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled. You can find more information at the ICO website: Information Commissioner's Office